How to Find and Contact Your Federal Student Loan Servicer

Your loan servicer is an important contact when it comes to managing your federal student loans. Each federal student loan is assigned to a loan servicer, which is a company that handles billing, customer service, and repayment support on behalf of the U.S. Department of Education. The compnay that services your loan may change overtime.

Why It’s Important to Know Your Loan Servicer

Summer’s platform guides you through the process of applying for repayment programs and forgiveness options. Your loan servicer ultimately processes those applications and changes your payments based on your chosen repayment program. That’s why it’s good to know know who your servicer is and how to reach them if you need immediate assistance.

Your loan servicer stays the same when using Summer, and you don’t need to contact them to participate. We supplement information that your loan servicer can provide, and if your loan situation requires you to contact your servicer, we will provide step-by-step guidance on what to communicate and how.

If you’re unsure who your loan servicer is or how to contact them, you’re not alone. Here’s everything you need to know.

How to Find Out Who Your Loan Servicer Is

The easiest way to find your loan servicer is through your StudentAid.gov account. Here’s how:

1. Go to StudentAid.gov.
2. Log in with your FSA ID (your Federal Student Aid username and password).
3. On your dashboard, scroll to the "My Loan Servicers" section.
4. You’ll see the name and contact info of your loan servicer(s).
   
   

List of Federal Loan Servicers and Contact Info

Here are the current federal loan servicers and how to contact them:

Aidvantage (Maximus Federal Services)

• Website: www.aidvantage.com
• Phone: 1‑800‑722‑1300

MOHELA (Missouri Higher Education Loan Authority)

• Website: www.mohela.com
• Phone: 1‑888‑866‑4352

Edfinancial

• Website: www.edfinancial.com
• Phone: 1‑855‑337‑6884

Nelnet

• Website: www.nelnet.com
• Phone: 1‑888‑486‑4722

ECSI (Heartland Educational Computer Systems, Inc.)

• Website: www.ecsi.net
• Phone: 1‑866‑313‑3797

Central Research, Inc. (CRI)

• Website: myeddebt.ed.gov
• Phone: 1‑800‑621‑3115